Build From Real Experience
We run teams using the same standards we worked under in the UK.
Our Background
Resolute Operations was created with a clear objective: to deliver high-performing capability without the structural limits of traditional outsourcing models.
We began in the UK, running operations in regulated business environments.
As demand grew, it became clear that scaling sustainably required a smarter structure.
So we created one.
Cape Town became our long-term base — not as a cost decision, but as a strategic one. The depth of talent, cultural alignment, and professional standards allowed us to establish high-quality teams.
That decision became the foundation of Resolute Operations: a scalable model designed for consistency and long-term results.
How We Work
How delivery actually happens
We hire for character, then train for excellence
Every person assigned to your business is someone we’d trust to represent our own: reliable, positive, driven, collaborative, and genuinely invested in doing the job properly.
Results-driven, structured environments
We work with you to define clear goals and success metrics. From there, we create a culture centred on those outcomes — visible KPIs, defined expectations, daily accountability, coaching, and a competitive rhythm that keeps standards rising.
Integrated into your business
This isn’t a detached service. Your people are trained on your processes, your customers, and your expectations. They understand how their work influences commercial outcomes — and they take responsibility for that impact.
What You Get
You get a team that behaves like part of your business, not an outsourced function. Clear targets, measurable output, consistent communication, and performance you can actually see.
Our Cape Town team: work hard, celebrate well.
Meet the Founder
Founder-led. Operationally experienced.
I'm Joe Maxwell, founder of Resolute.
Before establishing Resolute, I spent years running BPO operations in the UK across financial services and the legal sector. I have scaled campaigns from a single-tier structure to a multi-tier management framework, overseeing portfolios exceeding £2.7m — within regulated markets where compliance matters.
That experience informs how Resolute is run today.
I remain closely involved in every campaign we deliver, working with clients to define success metrics and ensure teams are set up to perform consistently over time.
Resolute Operations was designed to give you control, reduce costs, and improve output.
Built for long-term teams
We create operations that last — and that requires stability.
Our Cape Town team is central to everything we do, so we focus on fostering an environment where people can stay, grow, and perform consistently over time. That means stable roles, clear progression, strong standards, and a culture that supports long-term delivery.
This approach benefits everyone: better continuity for clients, stronger performance over time, and people who take pride in their work.
Supporting local communities in Cape Town through long-term partnerships and initiatives.
Let's Build Your Operation Together
Work directly with leadership to establish a dedicated function for performance, consistency, and scale.
Get in Touch